How to Choose the Right Digital Marketing Model

         Four Digital Marketing Models
 Strategy has identified four equally successful digital marketing models: Digital Branders, Customer Experience Designers, Demand Generators, and Product Innovators. A company’s focus for marketing investment might have elements of each, but odds are that one of these models represents the right marketing organization for your company.

• Digital Branders are most often consumer products companies or other marketers that focus on building and renewing brand equity and deeper consumer engagement. These companies are shifting their investment from traditional linear advertising toward more immersive digital multimedia experiences that can connect consumers to the brand in new ways. They are reimagining how they engage consumers, with the primary goal of recruiting new consumers to the brand and driving loyalty through multiple experiences with the brand.

• Customer Experience Designers use customer data and insights to create a superior end-to-end brand experience for their customers. Typically, these companies (such as financial-services companies, airlines, hotels, and retailers) build their business models around customer service. By reinventing how they interact with customers, and wowing them at multiple touch points, these companies hope to create an ongoing dialogue and build a loyal customer base.

• Demand Generators (typically retailers) focus on driving online traffic and converting as many sales as possible across channels to maximize marketing efficiency and grow their share of wallet. All elements of the digital marketing strategy—website design, search engine optimization, mobile connected apps, and engagement in social communities—are tailored to boost sales and increase loyalty. Although Demand Generators also need to leverage content to drive engagement, they’re more focused on driving volume and efficiency than on curating the deep, emotional branded experiences that Digital Branders pursue.

• Product Innovators use digital marketing to identify, develop, and roll out new digital products and services. These companies employ digital interactions with consumers primarily to rapidly gather insights that can shape the innovation pipeline. By helping nurture new sources of revenue, the marketing group increases the value of the company.

The Menu of Capabilities
These digital marketing models are not industry-specific. In fact, companies in the same industry can choose different digital marketing strategies with which to go to market. For example, in the telecommunications industry, Vodafone aligns most closely with the Digital Brander model, Verizon functions as a Customer Experience Designer, KPN/E-Plus is a Demand Generator, and Orange is a Product Innovator. Each of these companies has focused on a different set of capabilities to bring its digital marketing strategies to life, and each capability entails building the right combination of processes, tools, knowledge, skills, and organization.

There are eight basic marketing capabilities, which are more or less relevant depending on which of the four digital marketing models a company applies. (Of these eight, the first four focus on building insights and the last four focus on activation based on those insights.)

1. Segmentation and needs assessment, or the use of digital research tools to analyze transactions, identify customer pain points, and interpret non-transaction data (e.g., social media). By better understanding how specific subsets of customers assess, purchase, and use products, the company can more directly target advertising, promotions, and content along the path to purchase.

2. Measurement, or the development of consistent metrics across the full path to purchase (i.e., at home, on the go, and in stores). This capability also includes metrics for consumer engagement across paid media (e.g., advertising), owned media (such as the company website), earned media (coverage in other publications), or shared media (e.g., Facebook or YouTube). Implemented correctly, these metrics can help quantify ROI across the digital marketing program.

3. Real-time decision making, fostered by regular monitoring of social sentiment and brand health that enables adjustments during marketing campaigns—including branded media and in-store merchandising—to make them more effective.

4. Personalization and targeting, or the creation of a singular view of the consumer across sales channels and digital touch points through the integration of multiple data sources—including household data, shopping behavior, mobile data, and Web analytics. Companies can also augment customer profiles with social media data to improve target marketing and specific offers.

5. Optimized content, or the dissemination of branded content through multiple direct-to-consumer platforms (such as websites, mobile devices, and social media channels) that are easy to search and navigate. Optimized content helps the company engage consumers and drive registration and sales across a variety of formats, so that it can better provide relevant products and services to those consumers for specific occasions or phases of life.

6. Innovation, spurred by the leveraging of social media for richer consumer insights that fuel product development. Besides improving the product itself, these insights can enhance the customer’s experience with the product.

7. Social influence and advocacy, or the provoking of consumer engagement to create and share content, while also mining this social sentiment to further improve consumer engagement. Companies with strong social influence and advocacy can encourage consumers to create and share content about the brand within their social networks, and then use the resulting insights to optimize their marketing communications.

8. Omnichannel experience, or the implementation of marketing programs across channels. This capability also entails investing in technology, analytics, and talent to support seamless mobile, social, and e-commerce experiences, allowing consumers to engage with the company wherever and whenever they want. Omnichannel experiences also include integrated marketing programs with third parties, along with broader media and trade-promotion strategies.



Source:strategy-business.com

Optimize Your SEO for Higher Page Ranking

Search Engine Optimization (SEO) is an ever-moving target influenced by two unique elements. As we outline an SEO strategy for our clients, we identify “on-page” and “off-page” components. Each of these elements should have complementary strategies, adhere to industry best practices, and subscribe to the latest Google algorithms in order to maximize performance. Even though the priority between on-page and off-page SEO is evolving – becoming more heavily weighted to off-page elements, it is crucial to properly execute the structural elements that make a good website. A solid foundation containing well-written, engaging content, intuitive navigation and high aesthetic quality provides better user experience and a great starting point for lowering bounce rates and improving search returns. It is all part of the SEO self-fulfilling prophecy: The more people who visit your site and find it useful, the higher ranked it is with the various search engines. Meta descriptions, page titles and keywords all still play an important role in the development of SEO and should not be overlooked. When considering on-page SEO, content is king. Pertinent words and concepts are more easily pulled from clear and consistent site copy. These characteristics may then be used to refine page titles and keywords. The synergy between copy and keywords helps the site designer build pages that are easily read and “crawler-friendly” on the font-end. It also helps the website coder to more easily reflect metadata on the back-end. Code should be clean and easy for Google to navigate. So, pull out any javascript or repeating bits of code and put them into ‘include’ files. For instance, if your header and footer are exactly the same on each page, create header and footer elements from them and include them in the page instead of repeating the code on every page. This keeps the code sparse and makes for easier maintenance down the road. When executed correctly, the process lends itself to individually indexed pages for higher priority ranking in response to specific search terms.

On Page considerations when building or updating your site:

  1. Content is king.  Relevant, well-written content is essential to effective on-page SEO.
  2. Don’t try to trick or outsmart the algorithm.  The days of massive keyword lists and hidden text are long over.
  3. Be thoughtful of page titles, headlines, bolded text and internal links.  Headlines should incorporate keywords for the page and should be wrapped in <H1> or <H2> tags to indicate importance.
  4. Links should use relative keywords. Instead of using “Read more >>” You should use “Read more about keyword here >>” in the code.
  5. Update visuals and content frequently.  The algorithm views a continually evolving site as more relevant and authoritative than a stagnant, dated site.
  6. Design and write your site to maximize appeal within your target audience.  Throughout site development efforts, keep in mind SEO’s primary function—to more highly rank the best, most useful sites.
  7. Create an XML site map for your site.  Index every page to make it easy to for Google to find you. Include the index in the root of your FTP server.
  8. Understand on-page enhancements are foundational.  They set the stage, but it takes a well conceived and implemented combination of on-page as well as off-page strategies and tactics to take full advantage of SEO capabilities.

Remember, a website is simply a tool, albeit a very important tool, in the much larger marketing communications tool box.  Well conceived and implemented on-page and off-page SEO strategies, combined with other sales and marketing efforts greatly affect search engine rankings. This approach will provide long term benefits and will position your organization to take advantage of synergies created from a comprehensive, strategic marketing communications plan.

Google Panda Update vs. Google Penguin Updates

The SEO community has been a buzz this past week with the latest update from Google, named Penguin. Penguin came down the pipeline last week, right on the tail of the latest Panda update. Since most of the big updates in the past year have been focused on Panda, many site owners are left wondering what the real differences between Panda and Penguin are. Here is a breakdown:
Google Panda Update Overview:
According to Google’s official blog post when Panda launched,
This update is designed to reduce rankings for low-quality sites—sites which are low-value add for users, copy content from other websites or sites that are just not very useful. At the same time, it will provide better rankings for high-quality sites—sites with original content and information such as research, in-depth reports, thoughtful analysis and so on.
Basically, Panda updates are designed to target pages that aren’t necessarily spam but aren’t great quality. This was the first ever penalty that went after “thin content,” and the sites that were hit hardest by the first Panda update were content farms (hence why it was originally called the Farmer update), where users could publish dozens of low-quality, keyword stuffed articles that offered little to no real value for the reader. Many publishers would submit the same article to a bunch of these content farms just to get extra links.
Panda is a site wide penalty, which means that if “enough” (no specific number) pages of your site were flagged for having thin content, your entire site could be penalized. Panda was also intended to stop scrappers (sites that would republish other company’s content) from outranking the original author’s content.
Here is a breakdown of all the Panda updates and their release dates. If your site’s traffic took a major hit around one of these times there is a good chance it was flagged by Panda

1. Panda 1.0 (aka the Farmer Update) on February 24th 2011
2. Panda 2.0 on April 11th 2011. (Panda impacts all English speaking countries)
3. Panda 2.1 on May 9th 2011 or so
4. Panda 2.2 on June 18th 2011 or so.
5. Panda 2.3 on around July 22nd 2011.
6. Panda 2.4 in August 2011(Panda goes international)
7. Panda 2.5 on September 28th 2011
8. Panda 2.5.1 on October 9th 2011
9. Panda 2.5.2 on October 13th 2011
10. Panda 2.5.3 on October 19/20th 2011
11. Panda 3.1 on November 18th 2011
12. Panda 3.2 on about January 15th 2012
13. Panda 3.3 on about February 26th 2012
14. Panda 3.4 on March 23rd 2012
15. Panda 3.5 on April 19th 2012


Search Engine Land recently created this great Google Panda update infographic to help walk site owners through the many versions of the Google Panda updates.
Many site owners complained that even after they made changes to their sites in order to be more “Panda friendly,” their sites didn’t automatically recover. Panda updates do not happen at regular intervals, and Google doesn’t re-index every site each time, so some site owners were forced to deal with low traffic for several months until Google got around to re-crawling their website and taking note of any positive changes.
Google Penguin Update Overview:
The Google Penguin Update launched on April 24. According to the Google blog, Penguin is an “important algorithm change targeted at webspam. The change will decrease rankings for sites that we believe are violating Google’s existing quality guidelines.” Google mentions that typical black hat SEO tactics like keyword stuffing (long considered webspam) would get a site in trouble, but less obvious tactics (link incorporating irrelevant outgoing links into a page of content) would also cause Penguin to flag your site. Says Google,
Sites affected by this change might not be easily recognizable as spamming without deep analysis or expertise, but the common thread is that these sites are doing much more than white hat SEO; we believe they are engaging in webspam tactics to manipulate search engine rankings.
Site owners should be sure to check their Google Webmaster accounts for any messages from Google warning about your past spam activity and a potential penalty. Google says that Penguin has impacted about 3.1% of queries (compared to Panda 1.0’s 12%). If you saw major traffic losses between April 24th and April 25th, chances are Penguin is the culprit, even though Panda 3.5 came out around the same time. Unfortunately, Google has yet to outline exactly what signals Penguin is picking up on, so many site owners that were negatively impacted are in the dark as to where they want wrong with their onsite SEO. Many in the SEO community have speculated that some contributing factors to Penguin might be things like:
1. Aggressive exact-match anchor text
2. Overuse of exact-match domains
3. Low-quality article marketing & blog spam
4. Keyword stuffing in internal/outbound links

It’s important to remember that Panda is an algorithm update, not a manual penalty. A reconsideration request to Google won’t make much a difference–you’ll have to repair your site and wait for a refresh before your site will recover. As always do not panic if you are seeing a down turn in traffic, in the past when there is a major Google update like this things often rebound. If you do think you have some sort of SEO penalty as a result of either the Google Panda or Google Penguin updates, please contact your SEO service provider to help or start trouble shooting.
Writing by Nick Stamoulis in Search Engines

Google Panda Algorithm Update 3.9

July 25, 2012; Google has rolled out the Panda algorithm update 3.9 on Today. The last Google Panda update 3.8 was on June 25, 2012, exactly a month ago. Panda algorithm update was introduced in Feb 24, 2011 for filtering low quality or thin content from Google search results. This update will affect nearly 1% of search results according to Google. Past Panda Updates: Panda 3.8 on June 25th Panda 3.7 on June 9th Panda 3.6 on April 27th Panda 3.5 on April 19th Panda 3.4 on March 23rd Panda 3.3 on about February 26th Panda 3.2 on about January 15th Panda 3.1 on November 18th Panda 2.5.3 on October 19/20th Panda 2.5.2 on October 13th Panda 2.5.1 on October 9th Panda 2.5 on September 28th Panda 2.4 in August Panda 2.3 on around July 22nd. Panda 2.2 on June 18th or so. Panda 2.1 on May 9th or so. Panda 2.0 on April 11th or so. Panda 1.0 on February 24th

High Risk SEO: 33 Ways to Get Penalised by Google

On SEO forums one of the most often discussed topics are Google penalties. Webmasters seek help to determine whether and why they have been penalised by Google. They also want to know how to deal with the penalty once it’s established that they have been hit by one.

What is a Google penalty and what isn’t? There seem to be different definitions floating around.

While Google employees will tell you that many SEO issues described as penalties aren’t actually penalties, most people seem to consider sudden and unexplained ranking and/or search traffic drops as a penalty. They at least suspect they have been subjected to a penalty.

Today I’d like to assist webmasters in determining whether they have been hit by an actual Google penalty by listing common reasons for getting penalised by Google.

Some of them are simply Google filters that deal with overtly manipulative SEO techniques. Some of these aren’t penalties at all, but I list them here as well because they are often mistaken for a penalty.

So just check out this list of ways to get penalised by Google. Many of them are high risk SEO tactics considered to be black hat by some.



Backlinks

Large parts of the SEO industry still focus on link building or getting links to improve search engine visibility especially on Google. There is nothing wrong with that. Of course there are limits. There are now so many pitfalls to link building that you have to be very exact when it comes to following the Google Webmaster Guidelines.

5000 links for $19 – dubious offers from spam emails offering you 5000 links for $19 are too good to be true. They lead almost directly to a penalty.
Paid links on high PR sites – while you can get away with paid links in many cases, it’s quite easy to get noticed when you buy links on so-called high PR sites where the toolbar PageRank is 6 and above. There are only a handful of sites that have PR9 and even the number of PageRank 8 sites is easy to monitor. PageRank sites like Piwik.org that have a ten are so obvious you could call Matt Cutts and tell him about it yourself.
Reciprocal links on large scale – link exchange and reciprocal links are natural to some extent. I link out to bloggers who link to me on a daily basis. On the other hand, obvious and massive link exchange schemes or networks can be detected algorithmically, so you end up penalised sooner or later.
Hidden links in WordPress themes or counters – these days many top ranking free WordPress themes sites are just SEO scams which rely on hidden links in the themes to be spread around. If you rely on such links for “link building”, it’s no wonder you are being penalised. Some visitor counters have done that in the past as well.
Artificial link profile with always matching anchor text – when every single link to your site is well optimised saying something like “SEO company” this might look too artificial to stay unnoticed by Google.
Wrong language links – an English site having thousands of links from Russia or China makes me go hmmm. Google engineers are smart enough to compare the language of your site and the sites that link to you. In the best case you just rank in Russia and China. Else you drop altogether.
Gaining too many links too fast – it’s not always the more links the better. Even good links gained too fast can result in a penalty. Google is checking the link velocity – aka the rate in which you earn links – and if you get more links than you deserve, you risk a penalty even if the links are perfectly legit.



Outgoing links

Linking out is crucial for blogs and even static websites. Many webmasters stopped likning out in order to hoard PageRank. Google engineers have discouraged this and suggested linking out instead. Linking out can be risky though.

Broken links – too many broken links on a page raise a red flag in the Google algorithm. This might not be a penalty in the strictest sense, but you drop suddenly in rankings once more than one or two links are broken on a page.
Links to bad neighborhoods – even worse than 404 errors (aka broken links) are links redirected to so called bad neighbourhoods. Spammers even use this technique on purpose to fool you. Most such links happen more naturally as part of link decay. Sites disappear and domain grabbers buy them to display ad loaded “domain parking” pages.
Too many outbound links or none at all – a site that has more outgoing links than content itself can lose its search visibility. This might not happen overnight like the typical penalty you’d expect, but it can amount to one in its effects. Also, sites that are dead-ends (that do not link out at all, or use use nofollow links out of the misguided belief that it’s good SEO) might get penalised completely.
Hidden links in third party services (menus, widgets, counters) – free services for websites often have a rather sneaky business model. They sneak in a hidden link with their offering. It can be a CSS menu, a sidebar widget or a visitor counter. Sometimes these links are not only hidden; they are also off-topic and downright spammy. Look out and check the source code of stuff you add to your sites. Google, of course, doesn’t allow hidden links.



Content

Though Google always stresses that “content is king”, it also can mean trouble. If there is no king in your kingdom, or the king is dressed in rags, you look bad when the Google robots visit.

Duplicate content – duplicate content on your own site or even elsewhere can result in a significant ranking drop. While Google does not consider this a penalty, most webmasters who experience the problem do.
Low quality content – Google’s high quality update dubbed Panda focused on low quality content. Shallow, keyword-rich content on some pages can make your whole site drop in Google.
Scraped content – scraped content, that is text taken from other sites and displayed on yours, is a surefire way to get downranked.
Unreadable content – content that is written in broken English can be seen as scraped and then “spun” (some words get replaced with synonyms to fool Google), so make sure a human being understands what you write. Also, text decoration is crucial. Human quality raters employed by Google check that as well.



Ads

Analysts argue that Google is not a search engine but an advertising company as almost all revenue of the Google corporation stem from ads displayed in the search results themselves and on third party sites. Nonetheless, the pressure on Google has grown over the years to tackle the problem of so called MFA (Made for Adsense) sites that pollute the Google index. With Google “Panda” the search giant finally did.

Too many ads (low content to ads ratio) – ever since Google “Panda” has been the talk of the town, most pundits have pointed out that a too high number of ads, especially Google Adsense ads, may lead to a penalty. I agree with that opinion.
Affiliate sites with no value – Google always explained that affiliates are OK, but only as long as they offer some additional value beyond the actual affiliate offer. Be sure to add value or you will face a penalty sooner or later.



Bad press and reputation

The issue of so-called “SEO outing” has been a hot one in 2011, as numerous high profile websites have been outed and with them also their SEO teams or companies. Many SEO practitioners argue on moral grounds that outing is a despicable practice. They might be right, but as long as there is nothing to out you fare best. So you’d better manage your reputation online and from time to time check what the SEO team does.

NYT and WSJ – high profile old media outlets like the NYT (New York Times) and the WSJ (Wall Street Journal) like to scandalise SEO, so if you get a call from a journalist you’d better not brag about your shady SEO tactics. Google, in most cases, reacts to high profile outings aka bad press.
Industry blogs like SEO Book – some SEO industry blogs might focus their attention on your shady SEO business model when you get too flamboyant or obnoxious. Aaron Wall of SEO Book got so offended by the “SEO is bullshit” tirades of Mahalo owner Calacanis that he attacked his site for sites. Finally Google had to act, and penalised the thin-content site along with other offenders in the Google “Panda” update. Be sure not to slander the SEO industry if your online property is not 200% clean.
Asking questions in official Google Groups – some disgruntled webmasters tend to speak out on Google groups or forums when they feel they have been singled out and penalised. Some of these webmasters have been penalised for a good reason. These people will be outed by Google employees in the worst case scenario when they don’t admit their mistakes and keep on complaining.
Third party trust metrics like Blekko, WOT, McAfee Siteadvisor - if you don’t show up in Blekko, aka you are banned there, and when sites like WOT and SiteAdvisor list your site as deceptive or dangerous, this might mean you are heading towards a Google penalty. Google does not use these sites’ data but has other means to screen the Web for the same issues.
Making Google look stupid – you don’t need an NYT article, a SEO blogger or Google employee to get penalised for a bad rep. Publicly showing off your black hat SEO successes makes you vulnerable to the “making Google look stupid” penalty. Leading SEO specialists agree that from a certain point on, Google can’t keep quiet about it and will penalise you in order to keep its face.



Google filters

Some Google penalties are just filters that are applied automatically. While many penalties can be both manual and automatic, some of the filters are obviously algorithmic.

New domain (sandbox) – the so-called sandbox filter has been around for years, but was never officially acknowledged as far as I know. It applies when you change domains or start out with a completely new domain and site. Without a proper “moved to” sign Google will apply this penalty to old established sites as well when they change domains. Use a 301 redirect for old sites and try to gain a significant number of authority links in the early days of a new domain to beat this filter.
Multiple h1 tags – a book has just one title. Likewise a web page has only one h1 title tag. Google assumes that multiple h1 tags are a trick to spam its index, and penalises sites using multiple h1 tags. Use h2, h3 and other headline tags instead.
Keyword stuffing (high “keyword density”) – one of the oldest spam techniques is so called keyword stuffing. To this day, fake SEO specialists advise webmasters to ensure a high “keyword density” on your site. That’s nonsense. Be sure to add your keywords to your website copy, but no more than a few times. It’s more important to keep the text readable than any percentage of keywords. It might rather hurt you in Google.



Technical issues

Not every sudden drop in rankings and traffic is a penalty; some are stupidity or gross negligence. You can shoot yourself in the foot by messing with some technical aspects of web development.

Robots.txt – the robots.txt is not really needed to improve SEO. It can break a lot of things though. Just recently I blocked one of my blogs from being indexed by Google. Of course I suspected a penalty at first but then checked Google Webmaster Tools to find out I made the mistake.
Nofollow – I’ve seen leading blogs barred from the Google index because they activated the WordPress privacy mode. It simply meant that all of the blog was set to noindex, nofollow which equals blocking it in the robots.txt.
Duplicate titles and descriptions – when your site uses the same or a very similar page title and description for every single page, it’s no wonder most of them won’t show up in search results. This isn’t a penalty either. It’s just logical.
Not crawlable links in JavaScript – there are still JavaScript site menus out there that can’t get crawled by Google. Always check whether your menu uses real HTML links with “ < a href=”"> ” in it. Or at least the whole URL must show up.



Neither a penalty nor your fault

In some cases a loss of rankings or search traffic has nothing to do with you or your site. Something else changed instead, and that’s why you get outranked all of a sudden.

Algorithm change – Google changes and refines its algorithm all the time. Major changes are called updates, and sometimes mean dramatic shifts in search results. Just search for “Google Panda”. The only thing you can do then is to find out what changed and why your site does not match the new ranking factors.
Competition got better – a common “problem” is also that your competition does more SEO work than you do and one day they outrank you. A ranking change from #1 to #2 on Google can mean a traffic loss of 60 to 80%.
Current events – sometimes breaking news may push your site down. Google News results get displayed on top, and for less competitive phrases news media start to rank in regular results as well. Most of these ranking changes will vanish ofter a few days.
SERP display change – Google experiments all the time with its search results’ display. Most notably, local results from Google Places take away large parts of the screen real estate. You might rank at #1 in organic results and still get displayed at the bottom of the search results page.



There are numerous reasons to see a search traffic slump one day out of the blue. It doesn’t have to be a penalty, but if you engage in some of the high risk SEO tactics mentioned above it can be one. Make sure you have at least two web analytics tools to check what happened. Google Analytics is not perfect and sometimes the ways it measures traffic get changed overnight without notification.

Just recently, traffic from Google Image Search has been quietly moved from the referrers to search engines (where it belonged in the first place).

Once both of your web statistics tools confirm the search traffic slump, you can check out this list of 33 ways to get penalised by Google to find out whether you’re a victim of one of them.

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